{"id":194,"date":"2026-09-24T17:24:46","date_gmt":"2026-09-24T17:24:46","guid":{"rendered":"https:\/\/vivemarketing.com.mx\/?page_id=194"},"modified":"2026-09-24T17:44:45","modified_gmt":"2026-09-24T17:44:45","slug":"reembolsos-y-cancelacion","status":"publish","type":"page","link":"https:\/\/vivemarketing.com.mx\/en\/reembolsos-y-cancelacion\/","title":{"rendered":"Reembolsos y Cancelaci\u00f3n"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><em>\u00daltima actualizaci\u00f3n: [fecha de publicaci\u00f3n]<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Esta pol\u00edtica aplica a los servicios de Vive Marketing, marca operada por Serena Holding LLC, pagados a trav\u00e9s de este sitio. Los servicios de Jaguar &amp; Co se rigen por las condiciones de cada propuesta o contrato.<\/p>\n\n\n\n<h2 id=\"reembolsos\" class=\"wp-block-heading\">Pol\u00edtica de Reembolsos<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Mentor\u00eda estrat\u00e9gica 1:1<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reembolso total si cancelas con al menos [48 horas] de anticipaci\u00f3n a la sesi\u00f3n.<\/li>\n\n\n\n<li>Con menos de [48 horas] de anticipaci\u00f3n, o si no te presentas, no hay reembolso. Puedes reprogramar una vez sin costo avisando con al menos [24 horas].<\/li>\n\n\n\n<li>Si nosotros cancelamos la sesi\u00f3n, eliges entre reprogramarla o recibir el reembolso total.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Membres\u00eda CORE Institute \u2014 plan mensual<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>El mes en curso no es reembolsable. Al cancelar, conservas el acceso hasta el final del periodo pagado y no se realizan m\u00e1s cargos.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Membres\u00eda CORE Institute \u2014 plan anual<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reembolso total si lo solicitas dentro de los primeros [7 d\u00edas naturales] desde el pago.<\/li>\n\n\n\n<li>Despu\u00e9s de ese plazo no hay reembolso. Al cancelar, conservas el acceso hasta el final del a\u00f1o pagado y la membres\u00eda no se renueva.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Siempre reembolsamos<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cargos duplicados o hechos por error.<\/li>\n\n\n\n<li>Cargos posteriores a una cancelaci\u00f3n confirmada.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">C\u00f3mo solicitar un reembolso<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Escribe a <a href=\"mailto:hola@vivemarketing.com.mx\">hola@vivemarketing.com.mx<\/a> con el asunto \u201cReembolso\u201d, tu nombre, el correo con el que pagaste, el servicio y la fecha de pago.<\/li>\n\n\n\n<li>Confirmamos la recepci\u00f3n y respondemos en un m\u00e1ximo de [3 d\u00edas h\u00e1biles].<\/li>\n\n\n\n<li>El reembolso se hace al mismo m\u00e9todo de pago, a trav\u00e9s de Stripe.<\/li>\n\n\n\n<li>Una vez aprobado, el dinero suele verse reflejado en 5 a 10 d\u00edas h\u00e1biles, seg\u00fan tu banco.<\/li>\n<\/ul>\n\n\n\n<h2 id=\"cancelacion\" class=\"wp-block-heading\">Pol\u00edtica de Cancelaci\u00f3n<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Mentor\u00eda estrat\u00e9gica 1:1<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Puedes cancelar o reprogramar desde el enlace de tu confirmaci\u00f3n de agenda o escribiendo a hola@vivemarketing.com.mx.<\/li>\n\n\n\n<li>Los plazos y el reembolso aplicable se indican en la Pol\u00edtica de Reembolsos.<\/li>\n\n\n\n<li>Si llegas tarde, la sesi\u00f3n termina a la hora programada. Despu\u00e9s de [15 minutos] sin conexi\u00f3n, se considera inasistencia.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Membres\u00eda CORE Institute<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Puedes cancelar en cualquier momento desde [el portal de cliente de Stripe, enlace en tu correo de confirmaci\u00f3n] o escribiendo a hola@vivemarketing.com.mx con el asunto \u201cCancelaci\u00f3n\u201d.<\/li>\n\n\n\n<li>La cancelaci\u00f3n detiene la siguiente renovaci\u00f3n. Conservas el acceso hasta el final del periodo ya pagado.<\/li>\n\n\n\n<li>Las sesiones grupales de los s\u00e1bados a las que no asistas no se reponen.<\/li>\n\n\n\n<li>Te confirmaremos la cancelaci\u00f3n por correo.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Cancelaci\u00f3n por nuestra parte<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Podemos cancelar el acceso de un cliente que incumpla los <a href=\"\/terminos-y-condiciones\/\">T\u00e9rminos y Condiciones<\/a>, por ejemplo al compartir sus accesos o redistribuir los materiales. En ese caso no aplica reembolso del periodo en curso.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Contacto<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Serena Holding LLC \u00b7 30 N Gould St Ste N, Sheridan, WY 82801, EE. UU. \u00b7 <a href=\"mailto:hola@vivemarketing.com.mx\">hola@vivemarketing.com.mx<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00daltima actualizaci\u00f3n: [fecha de publicaci\u00f3n] Esta pol\u00edtica aplica a los servicios de Vive Marketing, marca operada por Serena Holding LLC, pagados a trav\u00e9s de este sitio. Los servicios de Jaguar &amp; Co se rigen por las condiciones de cada propuesta o contrato. Pol\u00edtica de Reembolsos Mentor\u00eda estrat\u00e9gica 1:1 Membres\u00eda CORE Institute \u2014 plan mensual Membres\u00eda [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-194","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reembolsos y Cancelaci\u00f3n - Mentor\u00eda en estrategias de mercadotecnia digital<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vivemarketing.com.mx\/en\/reembolsos-y-cancelacion\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reembolsos y Cancelaci\u00f3n - Mentor\u00eda en estrategias de mercadotecnia digital\" \/>\n<meta property=\"og:description\" content=\"\u00daltima actualizaci\u00f3n: [fecha de publicaci\u00f3n] Esta pol\u00edtica aplica a los servicios de Vive Marketing, marca operada por Serena Holding LLC, pagados a trav\u00e9s de este sitio. 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